![]() If you already have existing Adobe Creative Cloud software installed, you'll have the option to update this software. Select the programs you want to install.Sign in using your UQ username and password.Type uq.edu.au into the email address field and click 'Continue'.Once installed, launch Adobe Creative Cloud.Sign in as per steps 3 and 4, then select 'Install Creative Cloud app' from the 'Quick Links' section. For personal or non-UQ devices, including UQ devices which do not have a self-install option, go to the Adobe website. You can use the Microsoft Software Centre (Windows) or Self Service (Mac) to self-install the Adobe Creative Cloud Client.Installing and signing into Adobe Creative Cloud If you have purchased an Adobe subscription to use Creative Cloud at home, visit the Adobe Manual Asset Transfer page to learn how to migrate your data from your personal account to your UQ account. See 'Installing and signing into Adobe Creative Cloud' for instructions. Staff can use Adobe Creative Cloud on up to 2 devices simultaneously (including personal devices). The ITS licensing team will then contact you to discuss your requirements. If you're a course coordinator and need Adobe Creative Cloud student home use licences, submit an IT request. Students are only able to access Adobe Creative Cloud using UQ-owned computers, except for Adobe Express, which can be accessed online. ![]() Home use licences Student home use licences If you have a genuine need for this software for UQ work purposes, submit an IT request. Other types of users will not automatically receive a licence. Supervisors can request an Adobe Creative Cloud licence (staff login required) for their HDR students. UQ full-time, part-time and casual staff.active HDR students with their requirements approved by their faculty or institute.UQ students who are enrolled in a UQ program or course, and are using UQ-owned computers located in computer labs, libraries and classrooms.None of it makes a difference I am stuck in this activation sign-in loop.The listed Adobe products are available at no charge for: I've tried creating a new account, I've tried linking my original account with Google, I've tried resetting my password, and I've tried Signing in as a different user. And after pressing Continue and the green check mark shows up, it just routed me back to the sign-in screen again.īetween yesterday and today, I've tried every option there is available on those screens accept continuing with Facebook. What I couldn't get a screenshot of here was after entering the password and pressing the Continue button, a green check mark showed up next to the password which I would think means my credentials have been verified.ĥ. I entered the password for my Adobe account. I entered the email address for my Adobe account.Ĥ. PSE Editor started to launch and the sign-in screen popped up, and I clicked the Sign-in button.ģ. I right-clicked on Adobe PSE Editor and selected open.Ģ. See screenshots below to be sure I followed the steps: I'm hoping someone here can provide a solution. I tried to find a phone number to call someone at Adobe (since PSE 2020 is supposed to be supported under phone care), but I can't find the numebr to call. I tried to do a support chat with Adobe yesterday I initially chatted with an agent, but she said it needed to be referred to a different agent and put me back in the queu I gave up after waiting in the queue for over 2 hours. I found this article for an older version of PSE ( ) and tried all the steps, but none of those helped either. Rebooting my computer, and un-installing PSE and re-installing it. I've tried everything I can think of including changing my Adobe password and verifying that it works in the Adobe website, creating a new Adobe account in the sign-in screen to launch Photoshop Elements, linking my account to my Google account and trying to sign in that way. I'll enter my Adobe username and password, a green check will appear next to the password which I assumes is telling me my credentials have been verified and instead of launching, it just goes back to the sign-in required screen. When I try to launch Photoshop Elements, I get a screen telling me Adobe Sign-in required. I'm running a Macbook Air (2018 model) with 16GB RAM and approx 200GB free SSD hard drive space. I just purchased Adobe Photoshop Elements yesterday directly from Adobe and installed it.
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